Shipping & FAQ

Freight Charges & Ship Via's

Wedding Cake Toppers Etc. charges UPS published rates based on the calculated total weight of the shipment, service type and the destination zip code.

Delivery Services Available:

Economy             *Arrives-5-12 business days from ship date
                          (Only available for orders under 1 pound)
UPS Ground          *Arrives 1-5 business days form ship date
UPS Second Day   *Arrives 2 business days from ship date
UPS Overnight      *Arrives 1 business day from ship date

Wedding Cake Toppers Etc. only ships within the United States and Canada

Add Ons

We ship most orders within 2 business days and are unable to add to any orders.

Back Orders

If you would like an item that is currently shown as out of stock, please check the stock dates to see the approximate arrival date before finalizing your order. If you do order an out of stock item it may ship seperately and, if so, will incur an additional freight charge.

Payment Terms

Orders may be paid by credit card upon approval. We accept Visa, Master Card, Discover and American Express.

Returns

We do not allow returns or exchanges on any merchandise. All sales are final. If you received a damaged item, please see our replacement policy below.

Replacements

We strive to stand behind our merchandise 100%. Should you receive a damaged or broken item, please call for Customer Service at 877-332-2538 within 2 business days of receipt of shipment. You must have the originial invoice number when you call. We will address each case individually and determine how we will send out a replacement at no charge. We only replace damaged items with the exact same product style number from the original order.Personalized products can not be replaced unless the item has been misprinted with an error from our side or has been damaged in shipping. Please always double check your orders to  ensure that the personalization is entered correctly before sending. We are not responsible for errors entered by the customer.

When you place your replacement shipment claim, you will receive a pre-stamped, pre-addressed envelope or an ARS (Authorized Return Sticker). Following the instruction provided, return the damaged merchandise ot us. Do not include anything else in our return shipment.

Personalization

Wedding Cake Toppers Etc. offers complimentary personalization on specific items.  The format for personalization is shown on each item. Our complimentary personalization is only available in the font and format shown. No exceptions. all sales are final on personalized items.